由最新的CPHQ考試指南編訂的題庫資料 -提高Certified Professional in Healthcare Quality Examination考試的通過率

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CPHQ認證考試涵蓋了四個領域：醫療保健質量和績效衡量，醫療保健和患者安全，醫療保健管理和領導以及信息管理。該考試是一項基於計算機的測試，包括115個多項選擇問題。考試大約需要三個小時才能完成。

NAHQ CPHQ 認證考試是一項對於有興趣在質量改進領域發展職業生涯的醫療保健專業人員具有價值的認證。這個認證被認為是醫療保健行業的卓越標準，受到雇主、同行和患者的高度評價。該考試嚴格而全面，涵蓋了與醫療保健質量改進相關的各種主題。有興趣追求 CPHQ 認證的醫療保健專業人員應仔細審查資格要求並充分準備考試。

CPHQ 認證考試由國家醫療保健質量協會 (NAHQ) 管理。NAHQ 是一個專業組織，致力於通過教育、研究和倡導來促進醫療保健質量改進。NAHQ 已經管理 CPHQ 認證考試超過 30 年，並樹立了提供高質量、公正、可靠的認證程序的聲譽。

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最新的 CPHQ Certification CPHQ 免費考試真題 (Q487-Q492):

問題 #487
Which of the following regulatory agencies oversee development of electronic clinical quality measures (eCQMs)?

A. The Joint Commission (TJC)
B. DNV GL Healthcare
C. Occupational Safety and Health Association (OSHA)
D. Centers for Medicare and Medicaid Services (CMS)

答案：D

問題 #488
A quality professional has been asked to assist with prioritizing quality performance Initiatives In the surgery department. Given the Information In the matrix below, which of the following performance Initiatives should take priority?

A. Reduce urinary tract Infections.
B. Reduce surgical site Infections.
C. Reduce blood transfusion reactions.
D. Reduce unplanned readmissions.

答案：B

解題說明：
According to the provided matrix, surgical site infections have high relative weight in both risk and volume, and also score the highest in terms of cost, indicating that they are frequent, carry significant risk, and are costly. While customer satisfaction is lower for urinary tract infections (UTIs), the higher relative weight and cost associated with surgical site infections suggest they have a more significant impact on overall quality and resource use. Therefore, focusing on reducing surgical site infections aligns with prioritizing initiatives that have the potential for the greatest impact on patient safety and resource utilization.
References:This recommendation is consistent with the NAHQ's emphasis on using data to prioritize quality initiatives, focusing on areas that have the highest impact on patient outcomes and healthcare costs. The NAHQ Healthcare Quality Competency Framework also discusses the importance of data analysis in the Performance and Process Improvement domain to prioritize improvements in healthcare quality and safety.

問題 #489
A goal of measurement is to collect valid and reliable data that reflects

A. desired performance.
B. potential performance
C. actual performance.
D. targeted performance.

答案：C

問題 #490
When developing objectives for an educational program, the quality professional should recommend

A. stating the end result or desired outcome.
B. using the Plan-Do-Study-Act cycle of continuous improvement.
C. keeping the objectives specific to the short term.
D. tying the objectives to the organization's financial performance.

答案：A

解題說明：
* According to NAHQ, one of the core competencies for healthcare quality professionals is education and training1, which involves designing, developing, delivering, and evaluating educational programs that support quality improvement and patient safety2.
* When developing objectives for an educational program, the quality professional should follow the SMART criteria, which stands for specific, measurable, achievable, relevant, and time- bound3. These criteria help to ensure that the objectives are clear, realistic, and aligned with the desired outcomes of the program4.
* Therefore, the quality professional should recommend stating the end result or desired outcome of the program, as this will help to define the purpose, scope, and direction of the program, as well as the criteria for measuring its success. For example, an objective for an educational program on infection prevention and control could be: "By the end of this program, participants will be able to identify and apply the best practices for preventing and managing healthcare-associated infections in their settings."
* The other options are not the best recommendations for developing objectives for an educational program, because:
* A. using the Plan-Do-Study-Act cycle of continuous improvement is a method for implementing and evaluating quality improvement projects, not for developing objectives for an educational program.
* C. keeping the objectives specific to the short term may limit the scope and impact of the program, as well as the opportunities for learning and improvement.
* D. tying the objectives to the organization's financial performance may not reflect the true value and outcomes of the program, as quality improvement and patient safety may have other benefits that are not easily quantified in monetary terms. References: 1: Competency Framework | NAHQ 2: NAHQ Healthcare Quality Competency Framework 3: [HQ Principles | NAHQ] 4:
How to Write SMART Learning Objectives - Convergence Training : Writing Measurable Learning Outcomes - Gavilan College : Infection Prevention and Control Education & Resources
- APIC : Plan-Do-Study-Act (PDSA) Worksheet | IHI - Institute for Healthcare Improvement :
Setting Goals and Objectives for Projects | Smartsheet : [The Financial Case for Quality as a Business Strategy | NAHQ]

問題 #491
A quality coordinator was asked to evaluate team effectiveness for a struggling quality improvement team.
When interviewed about the team, members say they are frustrated because they do not know what the team is supposed to accomplish. Which of the following should be explored first?

A. Effectiveness of the team leader
B. Clarity of team goals
C. Clarity of team roles
D. Effectiveness of the facilitator

答案：B

解題說明：
Team effectiveness depends on clear objectives, roles, and leadership. When team members express frustration due to uncertainty about the team's purpose, the root issue is likely a lack of defined goals.
Option A (Effectiveness of the team leader): While leadership is important, the stated issue is unclear purpose, not leadership performance, so this is not the first priority.
Option B (Clarity of team goals): This is the correct answer. The NAHQ CPHQ study guide states, "Clear team goals are essential for effective quality improvement teams, ensuring alignment and focus" (Domain 3).
The team's frustration about not knowing what to accomplish directly points to unclear goals, which must be addressed first.
Option C (Clarity of team roles): Role clarity is important but secondary to understanding the team's purpose, as roles depend on goals.
Option D (Effectiveness of the facilitator): Facilitation supports meetings, but the core issue is goal clarity, not facilitation skills.
CPHQ Objective Reference: Domain 3: Organizational Leadership, Objective 3.2, "Support effective team dynamics," emphasizes the need for clear goals to ensure team alignment and success. The NAHQ study guide notes that lack of goal clarity is a common barrier to team effectiveness.
Rationale: Addressing unclear goals resolves the team's primary frustration, providing a foundation for role definition and effective leadership, aligning with CPHQ team management principles.
Reference: NAHQ CPHQ Study Guide, Domain 3: Organizational Leadership, Objective 3.2.

問題 #492
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